Mutual Materials – Vancouver, WA

10019 NE 72nd Ave
Vancouver, WA 98686

(360) 573-5925

Mail

Para asistencia en español por favor llame al 1-888-688-8250 de lunes a viernes 7:30 am – 3:00 pm excepto días festivos

Hours

Monday – Friday: 6:30 am – 4:30 pm
Saturday: Closed
Sunday: Closed

To schedule a will-call pickup at this location, please contact the branch directly at (360) 573-5925 or calling our Customer Service Department at 1-888-688-8250.

Mutual Materials Vancouver branch is open to our entire customer base including builders, contractors, architects, designers, landscape professionals and residential home owners. Our showrooms will be sanitized daily to ensure we keep our customers and employees as safe as possible.

This location has extensive outdoor product displays including paved parking areas showcasing multiple paver styles, colors and installation patterns. Follow the arbor at the North end of the parking lot into a large outdoor display garden with pathways, garden walls, patios, a fireplace and large water fountain feature created with a diverse array of Mutual Materials pavers, retaining wall blocks, stone veneers, and natural stone elements. For customers seeking natural stone choices, our large stone yard located directly behind the branch showcases the widest natural stone selection in the area.

Products Sold

Mutual Materials
Excellent
4.5
Based on 125 reviews
review us on
Response from the owner: Thank you so much for sharing your review with us!
My husband and I visited Mutual Materials (Port Orchard) last year and were there with a salesperson approx. 2 hours in super hot heat! He never once acted like we were keeping him from anything...and was very professional, kind and helpful. Although we didn't purchase our large order needed then..we are ready this summer. The price..although has gone up..it is only slightly..pleasantly surprised and eager to get started. Highly recommend.
Response from the owner: We love to hear this! Thank you so much for sharing your review with us and we look forward to your next visit! Best of luck on your upcoming project and don't forget to share photos!
Response from the owner: Thank you so much for taking the time to share your review with us!
Great service, Great product ! Nothing more needs to be said.
Response from the owner: Thank you for taking time out of your day to share your review with us - we really appreciate it!
knowledgeable, prompt and friendly!!
Response from the owner: Thank you so much for sharing your review and experience with us!
Response from the owner: Thank you for sharing your review with us!
Great customer service
Response from the owner: Excellent! We love hearing this! We appreciate you sharing your review with us :)
GREAT COMPANY, EASY TO WORK WITH!
Response from the owner: We love to hear this! Thanks so much for taking the time to share your review with us - we really appreciate it!
So far so good. The customer service team got back in a timely manner and answered my questions and recommended other options for our project. It's nice having such immediate responses.
Response from the owner: This is great! Thank you for taking the time to share this review with us - we really appreciate it! Thank you again :)
Response from the owner: Thanks so much for sharing your review with us!
Returning materials from the jobsite had a bit of a hickup and was stalled until I called for clarification after a week, then it was all resolved quickly and properly. Good product and helpful staff.
Response from the owner: Thank you so much for taking time out to share your experience - we're glad your issue was resolved and we really appreicate your business! Thank you again :)
Cathy was extremely helpful and accurate. She answered all my questions and was very pleasant.BTW, I think your website is wonderful. Beautiful photos and I like the visualizer, etc.
Response from the owner: This is wonderful to hear! We really appreciate you sharing your review and will be sure to share this with Cathy as well. It's also really nice to get customer feedback on the website!
Response by email, quick and reasonable.
Response from the owner: Thank you for taking the time to share your review with us! We appreciate the feedback and will be sure to share this with our team!
Communicated with customer service on availability of a product my local Mutual Materials location no longer had in stock. Cathy Matthews of customer service was great, responded quickly to my email and provided information about where I could find the product and was willing to help me procure if from a distribution center that typical could not handle retail sales. Thanks Cathy!
Response from the owner: Thank you for taking the time to share this review with us! We really appreciate it and will definitely share this with Cathy as well. Happiest holidays to you! Thank you again :)
Warm friendly attitude of employees both at the counter and in the loading yard. The company carries a wide assortment of masonry supplies and products. If one wants top quality, it is available at very competitive prices. I find the yard operators know the product and will check the order to make sure you are getting the product that best fits your need.
Response from the owner: Thank you so much for taking some time out of your day to send us this review! We'll be sure to share your feedback with the team there at Vancouver - thank you again!
Catherine just keeps doing amazing things for our business!! Thank you Mutual Marerials.
Response from the owner: This is great feedback! Thank you so much for taking time out of your day to share this review with us - we think Catherine is pretty amazing too! Thank you again, we appreciate it!
Cathy Matthews and Jeff Gallagher are great to work with!
Response from the owner: We love this! Thank you so much for taking time out to share your review with us - we couldn't be more pleased to have such outstanding people on our team who are dedicated to 5-Star customer service! Thank you again and we appreciate you!
I ordered a couple pallets of stacking stone to build a wall in my backyard. After visiting the showroom and making our selection I called the order in. The salesperson (Cathy) was very helpful, and after checking inventory, helped finalize the order. Payment was easy and a follow up email included the order and invoice. Delivery was scheduled during the call and a number of acceptable delivery dates were offered. All and all a seamless process for us. Thank you!
Response from the owner: We love this! Thank you so much for taking time out to share this review with us, we will be sure to give Cathy a big 'shout out' - thank you again!
Cathy (at the Bellevue site, I believe) was extremely helpful in getting me up-and-running with a price quote for a complicated (for me) paver site plan, involving a circle within a rectangle. It was all a breeze for me. Her questions helped me stay on point and she also addressed the nuances of how the circle could tie in with the rest of the paver area. Made me smile.... a great customer service attitude as well as offering a good product. Thank you, Cathy.
Response from the owner: Thank you so much for sharing your review with us! We'll be sure to share this with the team and with Cathy! Thank you again for taking time out of your day to send us this feedback - we appreciate you!
We were treated very well as DIYers. They walked us out to the yard, gave us a price list and turned us loose. A soft sell place is always good!
Response from the owner: Thank you for sharing this review with us! We really appreciate it and will be sure to share this with the team there at Vancouver!
Cathy Matthews was fantastic to work with. She is very professional, helpful, and communicated well. She made sure that I completely understood what I was ordering and the quantity needed for my project. She is an asset to the company.
Response from the owner: Thank you so much for sharing this review with us! We agree - Cathy is great! We'll be sure to share this with the team, thank you again!
Everyone is super nice and helpful! Helped me find exactly what I needed!
Response from the owner: Thank you for sharing your review with us! We appreciate you taking the time to send this and will share with the team there at Vancouver!
Response from the owner: Thank you so much for sharing this with us!
Great customer service. Very knowledgeable in stone and designs
Response from the owner: Thank you so much for sharing your review with us! We really appreciate you taking time out of your day - thank you again!
Cathy was so very helpful and super friendly. She sent me pictures, dimensions, and pricing of the vent blocks I have been looking for! She also found how many were at each store close to me! Thanks Cathy. I really appreciate your help!
Response from the owner: Thank you so much! We agree - Cathy is great! Thank you for taking time out of your day to share this review with us - we're glad you were able to find what you were looking for and we'd love to see pictures of your finished project!
Catherine was very patient and provided lots of information.
Response from the owner: Thank you so much for sharing your review with us! If you have any details about your experience or have any project photos, we'd love to see those too!
Excellent customer service in getting the transaction completed.
Response from the owner: Thank you for sharing your review with us! We truly appreciate it - we'll be sure to share this with the team at Vancouver as well. Thanks again!
Cathy was: Professional (explained to me the workings of the webpage), she knew the products, and was precise.I also appreciated her patience, and "sunny" disposition.
Response from the owner: Thank you so much for sharing your review with us! We will be sure to share this with Cathy and the team - again, thank you for taking time out of your day to send us a review!
Cathy Matthews has been awesome to work with. She has been on top of our orders for two different projects, problem-solving and streamlining the process. And, I would add, very pleasant throughout.
Response from the owner: We love to hear this! Thank you for sharing your review and we agree, Cathy is pretty great! We'll be sure to share this review with her and thank you again :)
Cassie was so helpful and super knowledgeable! The process was very simple and our delivery is scheduled for the next business day! Thank you Cassie!!
Response from the owner: Thank you so much for sharing your review with us! We love to hear this feedback from our customers - and if you have any pictures of your finished project, we would love to see them!
Prompt, helpful information. Great!
Response from the owner: Thank you so much for sharing your review with us! We truly appreciate you taking the time to share this review with us.
Cathy from Mutual Materials is the most helpful Customer Service Associate. Whenever I place brick on hold, I always have a great experience and get the help I need. I would recommend Mutual Materials to anyone.
Response from the owner: Thank you so much for taking the time to send this review! We really appreciate the time and effort - we appreciate our customers! We'll be sure to share this with the team. Thank you again!
Absolutely amazing. Ordered in tile from another company. Had it shipped when couldn’t get help from other mutual materials . Jacob Dewey from Salem, Org, did everything for me. No one else in other mutual material would even help.Kathy, also from Vancouver was the best. Thank you so much.
Response from the owner: Thank you so much for taking time out of your day to review us! We really appreciate it and will definitely share this wonderful feedback with the team at Salem and Vancouver!
The staff here are friendly & knowledgeable. They work with me and my crews to service my customers with professionalism. MM is pretty great!
Response from the owner: We really appreciate you taking the time out to review us! Thank you for your business - we will be sure to share this with the team there at Vancouver. Thank you again!
Cathy in customer service is one of the best customer service reps I've ever spoken with. She was kind, patient and full of helpful information. She made my day. I almost never fill out surveys, but I couldn't wait to do this for her. Thank you Cathy!
Response from the owner: Thank you so much for taking the time out to send us a review! We agree, Cathy is great! We'll be sure to share this with her - thank you again and Happy New Year's!
I called mutual materials and spoke to Cathy Matthews for a very long time, which she was very patient and thorough to help me decide on what material I will need, she want the extra mile to explain everything. Very good customer service.
Response from the owner: Thank you so much for sharing your review with us - we really appreciate it! We'll be sure to share this with the team and we agree, we think Cathy is great!
always helpful
Response from the owner: We appreciate you sharing your review with us! We'll be sure to share this with the team - thank you and happy Thanksgiving!
Catherine and Monica are awesome, they always go the extra mile to make sure our shipments and invoices are correct! Thank you so much for your hard work, you are very appreciated by the staff at Island Lumber and Hardware!
Response from the owner: Thank you Island Lumber and Hardware! We appreciate you taking time out to share this feedback with us - we'll be sure to share this with the team as well! Thank you again :)
Miss Catherine always gets us taken care of and always with a smile.
Response from the owner: Thank you so much for sharing your review with us! We'll be sure to share this with Catherine as well - thank you again!
Response from the owner: Thank you for sharing your review with us! Let us know if you have any other details about what made your experience a good one!
Amy is soooo amazingly helpful! If I owned a company I would want 10 of her working for me!
Response from the owner: Thank you so much for sharing your review with us! We really appreciate you taking the time out of your day - we will be sure to share this with Amy, thank you again!
Amy Larimer is the best. I am a project leader on a small island in Puget Sound called Hat Island. All the materials must come out on a barge on specific days. I have contacted Amy for different projects and she always does her best to meet my unique needs and get the ordered delivered to where the barge will be and when I need it there. When I use the call center I ask for Amy. She is in the top tier of customer service which is the reason why I continue use Mutual Materials.
Response from the owner: What a glowing review! Thank you so much for taking the time out to send us your review - we will be sure to pass this along to Amy as well! We very much appreciate your business, thank you again!
Great service and materials
Response from the owner: Thank you for sending us your review! We appreciate you taking the time - always great to hear from our customers. We will be sure to share this with the team!
Called my old hometown mutual even though I live 1000 miles away in Alaska they helped me find an alternative to the discontinued product I needed then transferred me to a closer branch. Then Amy helped and is great,very helpful. Mutual is still great even when living remote
Response from the owner: Thank you so much Bobbie for taking time out to send us this glowing review! Thank you for being a valued (long distance) customer :) We'll be sure to pass this along to the team - thank you again!
Very professional, in and out, Thank you
Response from the owner: Thank you so much for taking time out of your busy day to share your review with us! We'll be sure to share this with the team there in Vancouver - we think they are pretty great too :) Thank you again!
I went with my mother in law here to get just a few stones for a walkway. Even though what we were looking for was so small, I was very impressed with the helpfulness of the staff and the service we received. I would definitely recommend!
Response from the owner: Thank you for sharing your review with us! We're glad you were able to find what you were looking for - please come back and visit us soon! No matter how small or large, we're happy to help you find what you're looking for :)
I wanted to shout out your customer service team! As a contractor, we rely on smooth ordering and information about various products we need for our projects. My experience this year has been 200% better than last year. Cathy Matthews is one of those people who went above and beyond when she caught an order that I had on hold in Auburn. WIth the work load that we have in high season, that call took something off my plate. Thank you!
Response from the owner: Thank you so much for sharing this feedback with us! We really appreciate you taking the time to send us your review of your experience. We will be sure to share this with the team and we really appreciate your business! Happy 4th of July :)
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